Totem Partners with Milestone to Extend the Power of Video Management into 24/7 Monitoring Operations

Partnership gives U.S. monitoring centers a path to combine Milestone’s advanced video management capabilities with scalable, human-led remote monitoring

Ecuador, South America — October 22, 2026 — Totem recently announced its partnership with Milestone Systems, bringing together Milestone’s powerful video management software and Totem’s 24/7 remote monitoring capabilities to give security providers and monitoring centers a more complete approach to video-based security.

The partnership addresses a fundamental challenge facing today’s security industry: having access to video is not the same as having the capacity to act on it.

Modern video management platforms can collect, organize, and make sense of enormous amounts of security data. But when an event occurs at 2 a.m., the technology’s value ultimately depends on what happens next.

Who’s watching?
Who verifies the event?
Who determines whether it requires action?
And who initiates the appropriate response?

Totem answers those questions.

Through its partnership with Milestone, Totem can provide monitoring centers and security providers with an operational extension that turns video intelligence into active, around-the-clock security operations.

Milestone’s open platform XProtect® video management software and broad partner ecosystem is designed to support a wide range of cameras, devices, applications and integrations. Its partner ecosystem is built around collaboration, technical expertise and developing solutions that deliver customer value.

Totem brings the human monitoring layer to that technology.

With trained operators, 24/7 coverage, video verification and scalable monitoring capacity, Totem works as an extension of its partners’ existing security operations. The company currently supports thousands of cameras across commercial and industrial environments and combines human monitoring with advanced video analytics and other technologies.

“Milestone gives security professionals an exceptionally powerful video management platform. Totem helps make sure that capability doesn’t stop at the screen,” said Luis Fernando Uribe Blum, CEO of Totem. “Our role is to bring the operational side of security into the equation, including trained people, 24/7 coverage, verification, and response. For monitoring centers, that creates an opportunity to take on more video, offer more proactive services, and deliver greater value to their customers without having to build an entirely new monitoring operation themselves.”

From Video Management to Video Action

The evolution of video surveillance has created an interesting paradox for security providers.

There is more video than ever before—and potentially less time to watch it.

Organizations are deploying more cameras, expanding coverage areas, and expecting their security systems to do more than record incidents after they happen. They want video to contribute to prevention, verification and real-time response.

That shift places new demands on monitoring centers.

Adding cameras to a customer’s account can mean adding alerts, events, and video feeds to an operator’s workload. Building the infrastructure and staffing necessary to support that growth internally can be expensive and difficult to scale.

Totem offers another model.

Rather than requiring a monitoring center to build every component of a 24/7 video operation internally, Totem can function as an extension of the existing team. Its monitoring professionals can review events, verify alarms, and support response protocols around the clock.

The technology identifies the information. The monitoring operation gives it context.

That distinction becomes increasingly important as security systems become more intelligent.

A Partnership Built for the Next Generation of Monitoring

Milestone’s approach is rooted in an open platform and broad technology ecosystem, allowing security solutions to evolve rather than locking organizations into a single technology stack. Its Technology Partner Program is specifically designed around verified integrations, technical collaboration and bringing complementary capabilities to market.

For Totem, the partnership reinforces a similar philosophy: monitoring should work with the technology security providers already trust.

Totem’s monitoring infrastructure is designed to support a range of security technologies and video platforms, while its services can provide dedicated monitoring teams, flexible service models, rapid onboarding and scalable monitoring capacity.

This makes the partnership particularly relevant for U.S. central stations and monitoring centers looking to expand video services without assuming all of the associated operational burden.

A monitoring center may already have the customers.

It may already have the VMS.

It may already have the cameras and the security infrastructure.

What it may need is more capacity.

Totem can provide that capacity.

Extending the Monitoring Center—Not Replacing It

The Totem model is intentionally designed to complement existing monitoring operations.

For U.S. monitoring centers, partnering with Totem can provide additional resources for overnight coverage, video verification, increased camera volumes or customers requiring more sophisticated video monitoring.

That means monitoring centers can pursue new video opportunities while maintaining control of their customer relationships and existing operations.

It also creates a path to scale.

As customers add cameras or expand their facilities, monitoring centers can increase their video monitoring capabilities without necessarily having to expand their own facilities, staffing and infrastructure at the same pace.

The result is a more flexible model for delivering 24/7 security in a world where the amount of video—and the expectations surrounding it—continue to grow.

“The security industry has spent years investing in better cameras, better analytics, and better video management,” said Luis Fernando Uribe Blum, CEO of Totem. “The next question is how we operationalize all of that intelligence. Our partnership with Milestone allows us to help monitoring centers bridge that gap. We bring the people and operational expertise that turn a sophisticated video environment into an active security service.”

About Totem

Totem provides remote video monitoring, alarm verification, and security operations support for U.S. security providers and monitoring centers. Totem combines trained monitoring professionals, advanced video analytics, redundant infrastructure and 24/7 operations to help security providers expand monitoring capacity and deliver proactive security services. Its monitoring capabilities support commercial and industrial environments across industries including retail, logistics, healthcare, financial services, construction and transportation.

To learn more about Totem, visit Totem Americas.

About Milestone Systems

Milestone Systems is a world leader in data-driven video technology used in industries as diverse as manufacturing, airports, law enforcement, retail, and traffic management. We provide a clear picture of how to create a safer, better and more prosperous world. Our product suite includes XProtect video management software, BriefCam AI-powered analytics, and Arcules cloud VSaaS. It helps our customers learn from the past, understand the present, and predict the future. Milestone is also advancing responsible Vision AI through Project Hafnia, the world’s largest regulatory-compliant video data library, and brighter AI anonymization technology. Founded in 1998 and headquartered in Copenhagen, Milestone employs more than 1,500 people worldwide and has been an independent company in the Canon Group since 2014.